Patients should expect to be treated with respect and courtesy and not be discriminated against on grounds of sex, race, colour or creed. We ask you to afford the same level of courtesy and respect to all members of the staff, and to recognise that verbal or physical abuse will not be tolerated. Violence and abuse is a growing concern. GPs and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police. Any form of verbal, racial or physical abuse to any members of our practice team will result in you being removed from the practice list.