Patient Partcipation Direct Enhanced Service
Hucknall Road Medical Centre annualy partakes in a Direct Enhanced Service (DES) called the Patient Participation DES.
The purpose of the Patient Participation DES is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by their practice.
Hucknall Road Medical Centre had already established a Patient Participation Group (PPG) prior to the DES being introduced and therefore had already carried out some of the required elements.
Further to this, we needed to establish areas of priority with the PPG and conduct a practice survey focusing on the priority areas to collate a wide range of patient views which was carried out in Feb 2014.
We then discussed the survey results and key findings with the PPG and discussed areas in which the PPG felt the practice could improve upon. We have since then developed an action plan which can be viewed in the above link.