IT IS IMPORTANT WE HAVE YOUR CORRECT CONTACT DETAILS .
Please ensure you keep the practice informed of any changes of address, contact numbers and/or name. This can be done in writing or by completing a 'change of contact details' form at reception.
There may be times we need to contact you e.g. inviting you for an appointment, changing your appointments, referral confirmations, prescription queries etc. Having your correct details makes this easier for us and helps us when confirming your identity.
In addition, if we need to refer you to any secondary service (e.g. hospital), it is vital we have your correct contact information. Failure to provide us with this can inadvertently delay any tests, care and/or support we are providing for you.
The address you are registered at is the address all correspondence will be sent to and, if required, visits will be arranged for. If it is identified that your registered address is NOT the address you are residing at, the practice reserves the right to refuse a visit and, in some cases, will remove you and those residing at the same new address, from our practice list.
Change of Address
Patients moving home or changing address must notify us as soon as possible. You will be asked to complete a 'change of address' form at reception.
If the area you have moved to is still within our catchment area, then we can simply update your records and continue as normal. If however the address you have moved to is outside of our catchment area, you will have to register with a different practice. We will notify you in writing that you are out of our area, and give you 14 days from the date of the letter until you are removed from the practice list.
If you are removed from a practice list, it is important that you register with another practice as the health authority will not contact you, and you will be without a doctor. We do not register you with another practice. We simply return your notes securely to the Health Authority, enabling them to forward your notes to your new doctor.